We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have in relation to it.
Our Privacy Commitments
These cards summarise our core data-protection principles. They are illustrative of our approach and do not replace the full Policy text below — please read every section carefully.
We collect only the personal data that is strictly necessary for the purpose for which it is processed. We do not gather data speculatively or beyond what our Services require.
pak665 does not sell, rent or trade your personal data to any third party for their independent commercial purposes. Your data is used to provide you with a better service, nothing more.
Personal data is stored on encrypted infrastructure. Access is restricted on a strict need-to-know basis, and all staff who handle personal data are subject to confidentiality obligations.
You have the right to access, correct, restrict and in certain circumstances erase the personal data we hold about you. These rights are explained in full within this Policy.
We retain personal data only for as long as is necessary for the stated purpose, or as required by applicable law. Data that is no longer needed is securely deleted or anonymised.
In the event of a personal data breach that is likely to result in a risk to your rights, pak665 will notify affected users and relevant authorities in accordance with applicable obligations.
This Privacy Policy ("Policy") is issued by pak665 ("pak665", "we", "us", "our") and applies to all personal data collected and processed in connection with your use of the pak665 online gaming and sports betting platform accessible at pak665.cam, any associated mobile applications, and all related services (collectively, the "Platform").
We are committed to handling your personal data responsibly, lawfully and in a manner that respects your privacy. This Policy explains what personal data we collect, on what legal basis we process it, how we use and share it, how long we retain it, and what rights you have in connection with it.
By registering an account or using the Platform in any way, you acknowledge that you have read and understood this Policy. If you do not agree with the practices described here, please do not use the Platform.
This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, both of which are incorporated into the overall agreement governing your use of the Platform.
Note for Pakistani Users: This Policy is written in English, which is the binding version. Data-protection law applicable to pak665 is determined by the jurisdiction in which it is licensed to operate, which may differ from Pakistan. If you have questions about how your personal data is handled, please contact us at [email protected].
For the purposes of this Policy, the following terms have the meanings set out below:
pak665 acts as the Data Controller in respect of personal data collected and processed through the Platform. As Data Controller, pak665 determines the purposes for which, and the manner in which, personal data is processed.
All enquiries relating to the processing of your personal data, the exercise of your rights, or any concerns about how your data is handled should be directed to us using the contact details set out in Section 17 of this Policy.
Contact for Data Matters: For all privacy and data-protection enquiries, please write to us at [email protected] with the subject line "Privacy Enquiry". We aim to respond within five (5) business days.
We collect and process the following categories of personal data in connection with your use of the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC / passport number, photograph | KYC verification, age verification, account management |
| Contact Data | Email address, residential address, city (e.g., Karachi, Lahore, Islamabad), mobile number | Account communication, support, regulatory correspondence |
| Financial Data | Deposit and withdrawal history, transaction amounts in PKR, payment method identifiers | Payment processing, AML compliance, fraud detection |
| Technical Data | IP address, browser type, device identifiers, operating system, session data | Platform security, fraud prevention, service optimisation |
| Usage Data | Pages visited, games played, bets placed, session duration, click behaviour | Platform improvement, responsible gambling monitoring, personalisation |
| Communications Data | Support chat transcripts, email correspondence, feedback submitted | Customer service, dispute resolution, quality assurance |
| Responsible Gambling Data | Deposit limits set, self-exclusion requests, cooling-off periods, flagged behaviour patterns | Player protection, regulatory compliance, harm minimisation |
We do not intentionally collect special category data (such as health, religious or political information) unless this is voluntarily provided by you in a support context and is strictly necessary to address your request.
We collect personal data that you provide directly when you register an account, complete the KYC process, make a deposit or withdrawal, contact our support team, participate in promotions, or set responsible gambling limits.
When you access the Platform, certain technical and usage data is collected automatically through cookies, server logs and similar tracking technologies. This includes your IP address, device characteristics, browser type and navigation behaviour on the Platform. See Section 10 for further details on our cookie practices.
We may receive personal data about you from third parties where necessary for KYC verification, fraud prevention and AML compliance. This may include identity verification service providers, credit reference agencies and payment processors. We may also receive data from analytics providers to help us understand how the Platform is used.
When you deposit or withdraw funds, transaction data is processed in connection with the payment method you select. References to payment services familiar to Pakistani users — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are made in the context of available cashier options only. These providers process only the data necessary to complete the transaction in accordance with their own privacy policies. pak665 does not receive your full payment credentials beyond what is required to verify transaction status.
We process your personal data only where we have a lawful basis for doing so. The legal bases we rely upon are as follows:
We use personal data collected through the Platform for the following purposes:
Marketing Communications: We will only send you promotional communications — such as information about new games, cricket and PSL betting markets, or bonus offers — if you have provided your prior consent. You may opt out of marketing communications at any time by contacting support or using the unsubscribe function in any marketing email.
We share personal data with third-party service providers who process data on our behalf and under our instructions as Data Processors. These include identity verification providers, payment processors, IT infrastructure providers, analytics partners and customer support platforms. All Data Processors are bound by written agreements that require them to process personal data only as directed by pak665 and to maintain appropriate security measures.
We may disclose personal data to law enforcement agencies, regulatory bodies, courts and other governmental authorities where required or authorised by applicable law, including for the purposes of preventing or detecting crime, complying with court orders, or fulfilling our obligations under applicable anti-money laundering legislation.
In the event of a merger, acquisition, reorganisation or sale of all or part of pak665's business, your personal data may be transferred to the acquiring entity as part of that transaction, subject to confidentiality protections consistent with this Policy.
pak665 does not sell, rent, lease or otherwise provide your personal data to third parties for their own independent commercial use. Any sharing of personal data with third parties is limited to what is strictly necessary for the purposes described in this Policy.
Due to the global nature of our service providers and infrastructure, your personal data may be transferred to, and stored and processed in, countries other than Pakistan. Where such transfers occur, pak665 takes appropriate steps to ensure that your personal data is afforded a level of protection consistent with this Policy and applicable data-protection obligations. These steps may include entering into data-transfer agreements that incorporate standard contractual clauses or relying on other approved transfer mechanisms.
By using the Platform, you acknowledge and consent to the transfer of your personal data to jurisdictions that may have data-protection laws that differ from those in Pakistan.
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device, store preferences and collect certain usage information. pak665 uses cookies and similar technologies such as web beacons and local storage objects.
You may configure your browser to refuse cookies or delete existing cookies. Please note that disabling certain cookies may affect the functionality of the Platform. Disabling strictly necessary cookies may prevent you from logging in or using key features of the Platform.
We retain personal data for as long as is necessary for the purposes for which it was collected, as required by applicable law, or as reasonably necessary to resolve disputes, enforce our agreements or maintain the security of the Platform. Specific retention periods include:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for statistical analysis and service improvement purposes.
Depending on the data-protection law applicable in your jurisdiction and the legal basis for our processing of your data, you may have the following rights:
You have the right to request a copy of the personal data we hold about you and information about how we process it.
You have the right to request correction of inaccurate personal data or completion of incomplete data we hold about you.
In certain circumstances, you have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected.
You may request that we limit how we use your personal data in certain circumstances, such as while a correction request is being assessed.
Where processing is based on consent or contractual necessity and is carried out by automated means, you may request receipt of your data in a structured, machine-readable format.
You have the right to object to processing based on legitimate interests, including profiling for direct-marketing purposes. We will cease processing unless we can demonstrate compelling legitimate grounds.
To exercise any of the above rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within thirty (30) days. We may need to verify your identity before processing your request. We will not charge a fee for exercising your rights unless a request is manifestly unfounded or excessive.
The Platform is not intended for individuals under the age of 18 — or the higher minimum age required by the applicable operator/license jurisdiction. We do not knowingly collect personal data from children. Age verification is a mandatory part of the KYC process. If we become aware that personal data has been collected from a user who is below the applicable minimum age, we will promptly delete that data and close the associated account.
If you believe that a minor has registered on the Platform, please contact us immediately at [email protected].
pak665 implements appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include, but are not limited to:
While we take data security seriously, no system is completely immune to security risks. You are responsible for keeping your account login credentials confidential and for notifying us promptly if you suspect any unauthorised access to your account.
pak665 serves users across Pakistan, including in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. We understand that Pakistan's data-protection landscape is evolving and that Pakistani users may have specific concerns about how their personal information is handled by online platforms.
Pakistan has enacted the Personal Data Protection Bill and other framework legislation that may affect data-processing rights for Pakistani residents over time. While the law applicable to pak665 is determined by the jurisdiction in which it is licensed — and not by Pakistani law — we endeavour to provide transparency and rights standards consistent with internationally recognised data-protection principles.
We do not share personal data of Pakistani users with the Government of Pakistan, the PTA, the State Bank of Pakistan or any Pakistani authority except where required by a legally enforceable order from a competent authority in the jurisdiction governing our licence.
Payment Data Note: When you use mobile wallet services or bank transfer channels that are familiar to Pakistani users — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah — those providers process your transaction data under their own privacy policies. pak665 receives only the confirmation data necessary to credit or debit your account balance. Please review the relevant provider's privacy policy for information on how they handle your personal data.
pak665 reserves the right to update this Privacy Policy at any time to reflect changes in our data-processing practices, legal obligations or business operations. The date of the most recent revision is displayed at the top of this document. Where changes are material, we will endeavour to notify registered users by email or by posting a prominent notice on the Platform prior to the changes taking effect.
Your continued use of the Platform following the publication of a revised Policy constitutes your acknowledgement of the updated terms. If you disagree with any material change, you should cease using the Platform and may request closure of your account.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a privacy concern, please contact us using the details below. Please write in English and include as much detail as possible about your request so that we can assist you efficiently.
Response Time:
Within 5 business days for general enquiries; within 30 days for formal data-rights requests.
Support Languages:
English (primary) • Urdu available on request
You may also find helpful information in our FAQ or review our Terms & Conditions and Responsible Gambling Policy.
Our support team is available around the clock. If anything in this Policy is unclear or you wish to make a data-rights request, we are here to help — just get in touch.
18+ only, or the higher minimum required by the operator/license jurisdiction. Local laws in Pakistan may restrict gambling. Please understand applicable laws before participating.